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Shipping

We send your order as insured package. We work together with DHL, applying each package with a tracking number. Each shipment is insured with 500 Euro, protecting you from any shipping risks.

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Delivery can take up to 12 business days.

Shipping costs

USA
Shipping costs for orders < $299.99 $30
Shipping costs for orders > $300 $80

Delivery Time / Availability

The deliverer will try to reach you twice: If the mailman does not meet you personally, he will leave the package with your neighbors. If the mailman does not meet anybody on second attempt, the package will be stored at your local post office, and you will have seven work days time before it will be send back to us.

Tracking

Tracking informations will be provided within the shipping confirmation e-mail. Please get in touch with our customer service ([email protected]) in case of any delivery problems.

Delivery

UPS will try to reach you twice: If the mailman does not meet you personally, he will leave the package with your neighbors. If the mailman does not meet anybody on second attempt, the package will be stored at your local post office, and you will have seven work days time before it will be send back to us.

Import taxes, duty fees and duty costs

For orders which are sent beyond Germany import taxes, duty fees and duty costs can be applied by the country of destination. Import duties and taxes are applied by the respective import customs office and are billed to the receiver. These are dependent on the import regulations of the receiver's country. For more information please contact your local customs office.

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Payments & Shipping