What’s my order status?
Where is my order?
How do I return?
How do we ship?
How long does it take?
Methods of payment?
Tickets & Events
What size fits me?
How to measure?
Shipping to the UK
We are shipping with:
£0Free shipping - orders over £70
delivery takes 5 working days
ShippingWe send your order as an insured package. We work together with HERMES and apply each package with a HERMES Ident Number. Each shipment is insured, protecting you from any issues that may arise during shipping.
Delivery Time / AvailabilityThe delivery time can take up to 5 days (including Saturdays) from the day of the handover of the parcel to HERMES. Orders via PayPal and Credit Card are generally ready for shipping within 24 hours (excluding week- and holidays).
TrackingPlease get in touch with our customer service who will provide the HERMES Ident Number for you. You can track your parcel at www.myhermes.co.uk with your Ident Number and your zip code.
DeliveryHERMES will carry out up to 4 delivery attempts (between 7.30am and 8pm): If the mailman is unable to deliver, he will leave a note with the information for the next delivery or which neighbour accepted the parcel for you. Furthermore there will be an option to either leave a note for the mailman with an alternative delivery address/ time or to get in touch with HERMES via phone to arrange the delivery.
Safe Place DeliveryHERMES offers a convenient delivery option which enables the mailman to leave your parcel at an agreed neighbour/ spot in case you are not at home. Please note that there has to be an agreement/ contract between the deliverer and the recipient to use this service.
Do you have a question ? Contact us !