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Order-status

What does my order status mean?

ImgWaiting for your payment:
We haven't received your payment yet. Usually it takes 1 - 2 working days for us to receive the payment.

ImgYour order is being packed:
Your order is being packed and will be dispatched within the next working day.

ImgPreOrder:
You have one or more pre order items in your order ? Please note that your order will not be shipped before the release date noted in the description next to the item online.

ImgYour order has been dispatched:
You have one or more pre order items in your order? Please note that your order will not be shipped before the release date noted in the description next to the item online.

ImgYour order has been cancelled:
We have cancelled your order. If you would still like to receive your items please place a new order.

How can I check my order status?

You can check your order status here. Please note that guest orders are not visible in your customer account. You will be informed by email as soon as your order has been shipped.

Where is my order?

As soon as your order has been dispatched you will receive a confirmation mail containing a link and shipment number for your tracking.

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